During the course you will learn how to tailor your communications to maximise their effectiveness.
- People skills – a model to help us understand who we are dealing with
- Uncovering the customers' tangible and intangible needs
- Question of interpretation – a listening metaphor
- Communicating with more than words
- The listening pyramid – levels of listening.
- Effective questioning and listening skills
- Representational systems
Benefits of the Workshop
To the individual:
- Understand the need for, and value of, communication to the organisation, self and others.
- Develop the ability to build increased levels of trust and rapport with clients.
- Learn and practice effective listening and questioning techniques.
- Enhance communications with clients
To the organisation:
- Improve relationships with customers/colleagues
- Customers’ needs met
To the service user / customer:
- Needs will be understood and met more often
Our course encompasses some useful NLP techniques and is a highly practical, enjoyable day.
Communication Skills Testimonials
A very well presented, simple and useful guide to effective communication. Appropriate for all levels of management.Communication Skills
Very professional & relaxed manner of delivery.Communication Skills
A good, well balanced course, time well spent.Communication Skills